App issue
Describe the screen, what you expected, what happened and whether reopening the app changes it.
DueVault support
Tell us what is getting in your way.
We can help with app use, purchases, restore issues, privacy questions, accessibility and unexpected behaviour.
Purchase issue
Try Restore Purchases first. Apple handles payment and refunds; DueVault verifies the entitlement Apple returns.
Privacy request
Most app data is controlled directly on your device. Email us for help with support records or privacy questions.
Useful answers
Before you email
Where are my records stored?
Core records and attached files are stored in protected app storage. Optional iCloud sync mirrors renewal metadata, not attachment files.
What does app lock use?
It uses Face ID, Touch ID or the passcode that unlocks your Apple device. DueVault does not create or know a separate passcode.
How do I cancel?
Open Apple Account subscription settings from DueVault Settings or the App Store. Cancellation takes effect according to Apple’s subscription terms.
Can support recover deleted attachments?
No. DueVault does not keep server copies of your attached files. Keep independent copies of important documents.